Terms & Conditions

Effective Date: Jan 1, 2026

Welcome to Sierra Health + Wellness (“Sierra Health + Wellness,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at https://www.sierrahealthwellnesscenters.com (the “Website”).

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use this Website.

1. About Sierra Health + Wellness

Sierra Health + Wellness provides inpatient and outpatient behavioral healthcare services, including treatment for mental health disorders and substance use disorders, at locations in California and Texas. We also offer virtual treatment services where legally available, including Virtual Intensive Outpatient Programs (IOP), as well as educational resources regarding behavioral healthcare.

The information provided on this Website is intended for informational purposes only.

2. Medical Disclaimer

The information on this Website is not intended to replace professional medical advice, diagnosis, or treatment.

Nothing on this Website creates a physician-patient, therapist-patient, counselor-patient, or other healthcare provider relationship.

Always seek the advice of a qualified healthcare provider regarding any medical or mental health condition.

Never disregard professional medical advice or delay seeking treatment because of information found on this Website.

If you are experiencing a medical emergency:

• Call 911
• Go to your nearest emergency room
• If you are experiencing thoughts of suicide or a mental health crisis, call or text 988 immediately.

3. No Guarantee of Treatment or Outcomes

Submitting a contact form, insurance verification request, chat inquiry, telephone call, email, or other communication does not guarantee:

• admission into treatment,
• eligibility for services,
• insurance coverage,
• availability of a specific program,
• treatment recommendations, or
• any particular treatment outcome.

Treatment recommendations are made only after an appropriate clinical assessment by qualified professionals.

Recovery experiences vary from person to person.

4. Eligibility

You must be at least 18 years old to submit information through this Website unless:

• you are the parent or legal guardian of a minor,
• you are legally authorized to act on behalf of another individual, or
• applicable law otherwise permits submission.

By submitting information, you represent that all information you provide is truthful and accurate.

5. Insurance Verification

Our Website allows users to submit insurance information for verification.

Submitting insurance information:

• does not guarantee benefits,
• does not guarantee payment,
• does not guarantee admission,
• is only an estimate of eligibility based upon available information.

Actual benefits and patient responsibility are determined by your insurance carrier and applicable healthcare agreements.

6. Contact Forms and Communications

Users may contact Sierra Health + Wellness through:

• contact forms,
• insurance verification forms,
• telephone,
• email,
• live chat,
• or other communication methods offered on the Website.

By voluntarily submitting your contact information, you authorize Sierra Health + Wellness to contact you regarding your inquiry using the contact information you provide.

This may include:

• telephone calls,
• emails,
• SMS/text messages (where consent has been provided),
• voicemail messages.

Communications may be made by Sierra Health + Wellness employees or authorized service providers acting on our behalf.

7. SMS Communications

Where you voluntarily provide a mobile phone number and consent to receive text messages, Sierra Health + Wellness may send communications related to:

• appointment scheduling,
• admissions,
• insurance verification,
• treatment inquiries,
• requested information,
• customer support,
• and, where you have separately consented, marketing communications.

Message frequency may vary.

Message and data rates may apply.

Consent to receive SMS messages is not required as a condition of receiving treatment.

Users may opt out of receiving text messages at any time by:

• following the opt-out instructions provided in the message (such as replying STOP where applicable),
• contacting us directly, or
• using any opt-out mechanism provided on our Website.

Our forms include an option allowing users to decline SMS communications and marketing messages.

SMS services may be facilitated by third-party communication providers, including CallTrackingMetrics or similar vendors acting on our behalf.

Carriers are not liable for delayed or undelivered messages.

8. Live Chat

Our Website may include a live chat feature.

Conversations conducted through live chat may be monitored, recorded, or retained for:

• quality assurance,
• customer service,
• training,
• admissions,
• and operational purposes.

Please do not submit highly sensitive medical information through chat unless requested by an authorized representative.

9. Privacy

Your use of this Website is also governed by our Privacy Policy.

The Privacy Policy explains:

• what information we collect,
• how it is used,
• how cookies operate,
• your privacy choices,
• California privacy rights,
• and other important information regarding personal data.

10. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve functionality, analyze Website usage, personalize content where permitted, and support advertising and marketing activities.

Visitors are presented with a cookie consent banner that allows them to choose which categories of cookies they wish to allow, except for strictly necessary cookies required for Website functionality.

Your cookie preferences may be changed at any time through the cookie settings available on the Website.

Disabling certain cookies may affect Website functionality.

11. Intellectual Property

Unless otherwise indicated, all Website content is owned by Sierra Health + Wellness or its licensors, including:

• text,
• graphics,
• photographs,
• videos,
• logos,
• icons,
• layouts,
• downloadable materials,
• designs,
• trademarks,
• software,
• and other content.

No content may be copied, reproduced, modified, distributed, publicly displayed, or commercially exploited without prior written permission.

12. Permitted Use

You agree to use this Website only for lawful purposes.

You agree not to:

• interfere with Website operations,
• introduce malware,
• attempt unauthorized access,
• scrape or harvest Website data,
• impersonate another person,
• submit false information,
• misuse contact forms,
• engage in fraudulent activity,
• violate applicable laws.

We reserve the right to restrict or terminate access for users who violate these Terms.

13. Third-Party Services

This Website may utilize or link to third-party services, including:

• insurance verification vendors,
• live chat providers,
• analytics providers,
• appointment scheduling platforms,
• mapping services,
• payment providers,
• social media platforms,
• advertising technologies,
• and communication providers.

We are not responsible for the privacy practices, content, security, or availability of third-party websites or services.

Your use of those services is governed by their respective terms.

14. Website Availability

We strive to keep the Website available at all times but do not guarantee uninterrupted operation.

The Website may occasionally experience:

• maintenance,
• outages,
• interruptions,
• delays,
• technical failures,
• or security events.

We reserve the right to modify, suspend, or discontinue portions of the Website at any time without notice.

15. Disclaimer of Warranties

This Website is provided on an “AS IS” and “AS AVAILABLE” basis.

To the fullest extent permitted by law, Sierra Health + Wellness disclaims all warranties, including but not limited to:

• merchantability,
• fitness for a particular purpose,
• non-infringement,
• accuracy,
• reliability,
• availability,
• and uninterrupted operation.

16. Limitation of Liability

To the fullest extent permitted by law, Sierra Health + Wellness shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

• use of the Website,
• inability to access the Website,
• reliance upon Website information,
• technical failures,
• viruses,
• third-party services,
• or unauthorized access to data.

Nothing in these Terms limits liability where prohibited by applicable law.

17. Indemnification

You agree to indemnify and hold harmless Sierra Health + Wellness, its affiliates, employees, officers, directors, contractors, and agents from claims, damages, liabilities, and expenses arising from:

• your violation of these Terms,
• your misuse of the Website,
• your violation of applicable law,
• or infringement of another person’s rights.

18. Geographic Use

This Website is intended primarily for individuals located within the United States.

Services described may not be available in every state or jurisdiction.

Availability of telehealth services depends upon applicable licensing laws and regulations.

19. Accessibility

Sierra Health + Wellness is committed to making this Website accessible to all users.

If you experience accessibility barriers or require assistance accessing Website content, please contact us so we can assist you.

20. Changes to These Terms

We may update these Terms from time to time.

Changes become effective upon posting to this Website unless otherwise required by law.

Continued use of the Website after updates constitutes acceptance of the revised Terms.

21. Governing Law

These Terms shall be governed by the laws of the State of California without regard to conflict of law principles, except where federal law or another jurisdiction’s mandatory laws apply.

Any legal action arising from these Terms shall be brought in a court of competent jurisdiction unless otherwise required by applicable law.

22. Contact Information

If you have questions regarding these Terms and Conditions or your use of this Website, please contact:

Sierra Health + Wellness

Website: https://www.sierrahealthwellnesscenters.com

Phone: Please refer to the appropriate location listed on our Website for current contact information.